Frequently Asked Questions
Please read our FAQ before sending us a message.
StyleGabru takes customer satisfaction very seriously this is the reason we try to quickly and accurately process all orders.
If you have placed an order mistakenly or made up your mind after the order was already bought, you are eligible to cancel your order within 60 minutes after making the purchase.
If you wish to cancel your order, please contact us at this email address : firstname.lastname@example.org as soon as possible.
Keep in mind that if you have overstepped the 60 minute cancellation period you are no longer entitled to have your order cancelled.
As of now we accept PayPal only as it the most trusted payment gateway throughout the globe. We will soon introduce more payment methods to ease out the payment process.
However, if you face any challenge with payment processing. Please directly reach us out at email@example.com and we will give an alternate option.
We take privacy and security very seriously.
Our website is secured by a 256 bit SSL certificate which makes sure that everything is secured with end to end encryption.
Please find more details in Privay Policy Section.
If you do not receive your purchase within the stated delivery time (60 days maximum), a full refund or an exchange will be offered.
This is not applicable if your order did not arrive due to factors that are out of our control, or exceptional circumstances outside the control of sellers and buyers: e.g. if you refuse customs clearance, or because of natural disasters.
You may only apply for a refund or exchange within this buyer protection time. Please note that no refund requests will be accepted for any reason after this deadline had passed.
Yes. You can also request for invoice on demand.
1. Paying with PayPal:
With PayPal, you can send payment quickly and securely online.
Through PayPal, you can pay with credit card, debit card, or bank account balance.
Once your order is submitted, you will be redirected to PayPal’s site where you could make the payment. Payment is traceable. You can trace the status of your payment using your PayPal account.Payment does not require you to use your credit card online (you can transfer directly from your bank account). shoponik.com doesn’t receive your credit card number (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
- Paying with credit cards:
You may still check out even without a PayPal account. To do so, please click on “Checkout” and you’ll be redirected to a secure page where you can enter your credit card information.
Unfortunately, cash-on-delivery payments are not accepted for security reasons. All payment information is confidential and secure.
Please always double check if you have placed your order correctly. Please alert us about any modification requests maximally within 24 hours after you have placed your order (e.g. before the shipping starts). We cannot change anything in your order after it has been shipped.
Every payment is executed through bank transactions, therefore the currency exchange is automated and fixed to the exchange rate of the National Bank. You can change the currency view in the bottom left corner of the screen. This is informative only, at the checkout it’ll display the amount in USD.
After we receive your order, we conduct control checks in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days; however, it can also be affected by the item’s stock status.
In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
Please mind the following:
- We have no control over these charges and cannot predict the amount. For further information please send an email to us;
- Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
- When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
The reason your tracking number does not show the exact location of the parcel is because the given carrier does not provide real time tracking of the shipment.
More questions? Send us a message!